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Suspended Account

Negrafrijolera · 2025-10-04T16:49:40+00:00

* I got a notification yesterday that said I needed to make a full payment of my past due balance or my service would get suspended. I have a scheduled payment for the 2nd payment of 2 that was supposed to go through on the 10th. I was in the ER and chatted with an agent to make sure I was okay as long as my 2nd payment…

Negrafrijolera

I got a notification yesterday that said I needed to make a full payment of my past due balance or my service would get suspended. I have a scheduled payment for the 2nd payment of 2 that was supposed to go through on the 10th. I was in the ER and chatted with an agent to make sure I was okay as long as my 2nd payment was paid on time and was reassured all was fine. I have screenshots of the convo. All seemed to be well. Fast forward to today. A few minutes ago, I got a notification that my service was suspended and I’ll have to pay 20/line for a restore fee. I am livid. I need my service back on there is no way to speak to a live agent.

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Verizon_Support

We'd be happy to take a look at your account status with you. We're sending a private message so we can assist further.

-Katie

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