In June 2023 my daughter passed away, she was 30 years old.. I called Verizon to have the line turned off and I’d still pay for her phone because I wanted to keep it (I still have it) they refused to turn it off unless I gave them the phone back because I owed on her phone which I agreed to pay on until it’s payed off.. I’ve been paying $69 dollars a month since 2023 for the active line and the payment on the phone!! Why would they not let me make payments on the phone and discontinue the service on that line? The phone hasn’t been used since she passed but I’ve had to make a pay every month for full service since then!
