A few weeks ago I made a payment on my vzw acct. For some reason VZW waited 7 business days to draft my acct. In the meantime an unexpected charge came into that account and it could no longer cover the balance. I called several times on 9/30/25 and eventually got a FS manager. Who put a good faith scheduled payment in for the full balance on 10/15/25. At the time there was no cash only restriction on the account. After work today I attempted to make a call, I discovered the service was off and the acct is now cash restricted. I have the email confirmation from the agreement I made with the manager. I spent two hours on the phone after work today 10/6/25. The two CS agents were great they saw the issue and logged everything. They assured me this was a mistake and that they could see this and correct it via FS. A warm transfer was done to FS. The woman then read the balance twice and stated the account was cash only. I then stated the account was cash only due to a vzw error and asked her to review the notes. She then said, ok I see one moment getting you to an FS manager. The line disconnected. No callback. I called back and waited 40 mins. Verizon is now closed. What do I need to do to close my account? I no longer require this number or phone. I will not be paying the remaining balance of the account or phone.
