I ordered an iPhone 17 Pro listed as "Pickup in store in 1 hour". After paying tax and upgrade fee, the status was suddenly changed to "Backorder". No updates are available 8 days later. Verizon support would not cancel order. They stated that the order will be cancelled if I don't pick it up once it's marked ready for pickup. I am unable to contact the store directly, as the only option is to use speak with corporate when I call this store. How can I cancel this order and move on? I have money tied up in a phone that has no known arrival date (if any).
Let me add, I chatted with an AI bot that said I have no orders in the last 90 days. Customer service should be with a real person, not a bot that follows very limited algorithms.
