On 9/19/2025 I purchased a Wireless Home Phone LVP2 device. I was able to set up the device and it activated automatically.
The problem is that I am unable to link the associated phone number to my Verizon account/login.
I have an existing email address registered, but it does not have any existing services attacked/linked to it. I am able to go through the entire linking/authentication process (phone number, pin, zip code, email to authenticate), but at the end I receive an error.
I have contacted customer service and they have been no help at all (sending various emails/activation links that all ultimately result in the same error) or they want to send me a paper bill with my account number so that I can try to link with that instead.
They refuse to delete/unregister my current account/email address so I can attempt to register completely fresh.
I am at my wits end regarding this. I just had to pay a past due amount (from 10/10) over the phone because I have no access to my billing or account information online. I just received an email from Verizon stating since my account hasn't been registered for this line that I am going to be switch to paper billing, which I don't want.
Can somebody PLEASE fix this?!
