Sharing My Customer Service Experience

B123renda

I want to share the most terrible customer service I received from Verizon Wireless, specifically at a store in Brunswick, ME. I had been a loyal Verizon customer for over 20-years but in preparation for retirement I needed to scale back considerably on expenses. So I attempted to port my coverage to another carrier with just a small annual fee. In doing so, I found it to have failed in some manner and I had no service from either carrier. Not having any way to call someone, I drove to my local Verizon Wireless store to ask for assistance. A young man approached and asked how he could assist and he took my phone number. I explained my issue and he stopped bringing up my information and told me I was not a customer any longer if I had ported. I explained that it wasn’t complete and I just needed to know what wasn’t working but he refused to help me, stating again that I was no longer a customer. I was very confused by this treatment and so I asked him if he had a phone I could use for a moment to see if the other company could help me. He said he had lots of phones but not for me as I was not a customer. I was stunned and stated that I had been a loyal customer for many years and he cut me off with, and you’re not any more. I simply walked out with tears in my eyes feeling belittled and a bit lost. I ended up purchasing a burner phone and activation minutes to call the new company and they explained what to do in a matter of seconds. As time went by I got a bill but I thought that was for the balance I owed on my phone but I had paid that when I ported my coverage so as not to have a balance. Then the next month I got another bill that totaled $701.00. I was flabbergasted and wondered what was happening as I was no longer a customer. Eventually I was using my iPad mini and found it was still somehow connected to Verizon. I had been using data I had no idea I even had access to any longer. How could I be getting billed from a company that does not recognize me as a customer? All this time I had been in the middle of selling my home and trying to buy my retirement home in another state. Everything was all set to close on both properties at the end of this month when I got a call from my lender saying Verizon had placed this on my credit report and now I’m in jeopardy of losing my loan. I cannot believe after all the years of paying them and promoting them to friends and coworkers that this is how I get repaid. Very disappointed. What do I do now?

95AceAJ

10/15/25-I agree horrible customer service. Except mine was when I called in to Verizon’s customer service line. As a brand new customer to Verizon, I have had the worst experience and I’ve only been a customer for 4 DAYS!!!! 4 days and a bill of $248 for my very first bill is insane!!!! I was told several different costs when I called in to see what and why I was being charged so much. Between yesterday and today’s call, I basically got no answers to any of my questions, except someone telling me “I’ll see what I can do to lower the bill”. Never happened. They charged me twice for activation fees (I’d already paid an activation fee when I was in the store purchasing the cellular plan) just to name one of the ridiculous costs they’re charging me. Verizon is way too expensive to provide a lack of assistance whether in store or over the phone. I probably won’t be a customer with them for very long!!!! A shame since I’ve only been with them for 4 days now.