Becoming a Verizon Home Internet customer has been a not so good experience. One day, I received a very heavy package with my name on it, asked my wife if she was waiting for such things, she had no idea. Surprisingly it was a JBL SoundBar from Verizon!!! The worst part is, this cost $999.99, for any reason I would never put such amount money in a speaker. I used the return slip and took it to the nearest UPS office and kept my receipt. Over 2 months, I called about 3 times because my bill is still showing an amount of $1374.66 as of October 13, 2025 (12:04 PM EST) after 3 months of service that I have regularly paid.
Because of their mistake, from July to now, my service has been suspended twice and actually, scheduled to be suspended AGAIN, on October 19 because of a $999.99 JBL SoundBar that I have never requested and had returned plus $374.67 from July 11 to now.
I AM SO TIRED OF YOUR BILLING SERVICE, I just spoke with an agent who advised me to call back on November 10 to ask for the cancellation of service but I am not sure I will be able to wait.
