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Out $245 AND STILL NO PHONE

I ordered a new phone and added a line on Oct 4th. It was being sent to wrong address so it was cancelled and I ordered another. I have paid $245 and still no phone. I have been on the phone for hours over SEVERAL DAYS and no one can tell me what is going on. I have been a customer for many years. Verizon can’t even tell me what’s going on! I now am taking my business elsewhere because they took my money and can’t explain to me what is going on after weeks.

Comments

Verizon_Support

We want to make sure we get you an update on your order ASAP. We'd hate to see you leave over this experience. I am sending you a private message to better assist.

-Jazzy

jadenkarolan

I have this exact issue going on. It’s been well over 2 weeks now and absolutely no updates or help has been provided. I posted about it too because no one responded to mine. This is starting to feel like a joke.

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