I'm getting really frustrated with the Verizon website and app. I'm currently travelling outside of the country (Mexico) and I am unable to access my account. If I try to use the app I get a blank, white screen. If I get a push notification it brings up the same, blank, screen. This has persisted through restarts and changing settings on the phone. I even tried routing my wireless through a US VPN, but it did not fix the issue.
By itself this is annoying, but it has become totally unworkable because I cannot use the website either, because logging into the website requires sending a push notification that cannot be opened by the app. This means that I can't access my account or use the AI chat agent, because that also requires logging in. It makes no sense whatsoever to have push notifications be the only way to verify a login, especially when other people have noted the issues with using the app out of the country.
I have asked for this issue to be escalated with a customer service rep, but the lack of an email address where I can reach customer service makes me doubt that this will be resolved in a timely manner.
