Two factor authentication - wrong phone number after plan change and device upgrade

zitsky

There are two of us on the account, me the account owner and my spouse an account manager. Since changing my plan and upgrading to a new device, when I log in using a browser on my Windows laptop, it wants me to use 2FA with my spouse's phone number, not my own. When logging in from my new device, I have no problems.

I saw a post suggesting that might happen for a week? I was chatting with a rep today who wanted to "unregister" both our accounts, whatever that is. I work in tech so I'm not a dummy, but I think your rep was not going in the right direction. Can someone explain how to fix this?

Verizon_Support

We always want to ensure the security of our customers accounts. You have the option to disable two-factor authentication in the security settings when logged into your account. We will send you a private message to gather some addtional information to assist you further.

-Toni