Double billed phone number

We recently moved our small business phones to a consumer account. Verizon moved the numbers, but failed to take one phone off the business account (which was closed) and it continued to get billed on both accounts. They automatically withdrew money from our bank. Now it also says we have a second larger bill. I have been on the phone with Verizon both on customer and business side for 12+ hours. 8 customer service reps have assured me this issue was resolved. It has not been, as I just received another bill.

I'm at a loss.

Accepted answers

blchrbn

Thank you. I did finally stop the auto payments. Now getting mailed bills.

All comments

SynthpopAddict

Can you still login to your old business account and shut off the autopay, as it sounds like the autopay was not terminated, therefore the double billing? Or if you have some 3rd party bill pay service doing the automatic payments, check that.

blchrbn

Thank you. I did finally stop the auto payments. Now getting mailed bills.

Verizon_Support

We're so sorry to hear you've been receiving billing statements for an account that should be closed, blchrbn. We are sending you a Private Message for additional assistance.

-Danielle