October 20th I upgraded my phone because my old phone had become obsolete. During the process I was told that WITHOUT making ANY changes to my plan, my bill would go up to $95.56 but with the Auto Pay discount it would go down to $85.56. I signed up for Auto Pay while chatting with the representative and I informed him the discount stated only $2.50. He guaranteed me that that would not be the case and I in fact would be getting the full discount as he stated. I asked for it in writing and the representative stated there was no need for it because it was guaranteed as he stated.
I get my new bill and it still states only $2.50 discount. I've since contacted Verizon multiple times to rectify the mistake and all anyone tells me is the only way this can be achieved is by changing my plan which I refuse to do. The representative stated my bill would be $85.56 without having to make ANY changes to my plan whatsoever. I have been a loyal customer for well over 10 years and the fact that I keep getting the run around, offered $10 off for 3 months and only a one time discount of $2.50 is absolutely ridiculous. Your representative made the guarantee, even after I asked for it in writing so this should be upheld. I have the screen captures of the conversation. Verizon is a multimillion-dollar company, I can't believe honoring a long-time customer a minor $10 discount is going to break you.
If I were a new customer would I be getting treated better? Does canceling service and resigning up get me better status?
