FiOS communication on the current outage extends beyond unprofessional. Almost 2 days in and there's no consistent communication on outage scope, and it varies between vzw communication vector. 1 site says potentially a problem, another says no problem...and they keep varying between the 2. And that's not even getting at ETA, nor outage cause. It's clearly a huge outage and a simple ping of modems would ID outage map.
People have jobs and other important tasks - I totally understand how hard physical infra / cable cuts are, but this is sloppy engineering management, and it's increasing the impact to your users. I suggest folks request partial credits, not for the money but for vz leadership to notice and take corrective actions. Total disregard for how this impacts ppls lives.
Get it together.
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