Spent 2 hours at a Verizon corporate store just to simply set up a new plan and purchase 2 phone devices. The representative invited me to come back to the store to complete the data transfer from old phone to new phone free of charge (after I spent hundreds of dollars). I come back the next week and the other representatives working were adamant about charging me $30 to complete the data transfer. I reluctantly agreed, only for the representative TO NOT UNDERSTAND HOW TO TRANSFER THE DATA FROM ANDROID TO IPHONE. All she did was press buttons that did nothing and then made me speak to Verizon on the phone for 30 mins to activate the phone while she left me alone. Then when I asked for a refund because she obviously couldn’t perform the data transfer, she stated they don’t perform refunds. I was so frustrated at the constant wasting of my time. Any advice? I would like a refund.
