Hello Verizon,
I am posting here because Verizon has left me with no other way to resolve this issue, and this situation is completely unacceptable.
I NEVER used Verizon’s service.
On December 25, 2025, I applied for a Verizon line through your website. For me, eSIM activation had an issue where nothing showed up for the activation, so I immediately contacted customer support to activate the eSIM. However, the agent was told incorrectly that the eSIM QR code could only be received through an active Verizon line. I spoke with three different agents, and all three told me there was nothing they could do.
Because of this misinformation, activation was impossible, and the service was never activated. I spent 5–6 hours trying to resolve this issue, only to be told I could not receive the eSIM without activating a line, which itself could not be activated without the eSIM. This makes no sense at all.
Since activation was impossible, I tried to contact customer service again to request cancellation, but I was not able to connect with the agents. Due to the holiday, I reached an agent the following day, and the line was disconnected right away. The agent explicitly told me that no charges would be billed and that I had nothing to worry about. I have screenshots documenting these confirmations.
Despite this:
- On January 7, 2026, Verizon charged me $122.20
- I contacted Verizon again, and an agent credited the full amount, bringing my balance to $0.00
- I have screenshots proving this credit and confirmation
After that day, my account was locked.
Since then:
- I cannot access my account online
- I cannot see any billing details
- I cannot verify why any new charge exists
- I cannot reach Verizon by phone despite calling the numbers provided
Yet despite all of this, I am now receiving emails demanding payment of $60.11, stating:
“We understand you have canceled your service, but it's important to clear your outstanding balance…”
This is factually wrong, misleading, and unacceptable.
How can Verizon demand payment when:
- The service was never activated
- Charges were already credited to $0.00
- The account is locked, preventing me from reviewing or disputing anything
- Verizon support is unreachable
This situation is entirely Verizon’s error, and I am formally disputing all charges.
I am demanding the following:
- Immediate removal of ALL invalid charges
- Written confirmation that my balance is $0.00
- Confirmation that my account is marked as a billing dispute
- Assurance that this account will NOT be sent to collections
If this is not resolved immediately, I will escalate this issue to the FCC and my State Consumer Protection Office, as billing a customer for a service that was never activated and then locking them out while demanding payment is completely unacceptable.
I expect Verizon to take responsibility and resolve this without further delay.
