Stop Bills Being Issued to Closed Account

My boss and his wife moved to their new apartment in May of 2025, at which point we migrated their landline numbers and closed out their old account. We were told they would receive one final bill, then the billing to the old apartment would stop. However, they still continue to receive monthly bills to the old apartment. We've called numerous times to try and fix the issue, and we are told that its taken care of, only to then receive another bill (via mail forwarding) the following month. We've even sent letters via FedEx and Certified Mail but to no avail. Can you please help?

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SynthpopAddict

Is this a business account? You'd have to contact Business Support about that, as it sounds like the regular CSRs you've been speaking with can't get into a business account and therefore the old account was not disconnected properly. With the forums still being worked on in the background, I haven't seen any Verizon employees come back as of yet, but hopefully someone in the company will see this and point you in the right direction.

VZ_jenn

Hi SJ510,

Thank you for reaching out. We're sorry to hear this issue has gone on for so long.

As the Community undergoes backend platform updates, we recommend reaching out to one of our official support channels for any account-specific assistance listed below. Our teams are ready to support you.

Instagram: Instagram.com/Verizon (Pre-paid excluded)
Facebook: Facebook.com/verizon
X (Twitter): x.com/verizonsupport

SJ510

Hi there - I really just need to communicate directly with a rep who can help me, can you please escalate this to someone else? This has gone on for months and we just keep getting bounced around.

SynthpopAddict

Did you try Business Support?

Verizon Business Support: FAQs, Setup, Manuals and Other Resources | Verizon

Otherwise, the only other thing I can think of right now is to attempt to contact someone with Verizon through their social media channels, since the CSR account doesn't appear to be working in the new forums just yet. Or if you are the Account Owner of the account in question, login to it and make sure the number(s) are disconnected and remove the autopay.

SJ510

Hi there, thanks for trying to help! Its actually a residential account. Hoping someone who can help sees this, if not I may try your suggestions. Thanks again, have a great day!

VZ_jenn

Hi SJ510,

We understand your frustration. However, since this will require an agent to take a look at the account, your best option is to reach out to one of our official support channels for account-specific issues. Thank you for your patience as the community undergoes backend updates.