Never received phones from order

Motul9k

Hello,

• placed an order online on Dec 29th.
  for 4 iPhone 17’s all with numbers to be ported over from T-Mobile.
• Received 1 phone a week later and that’s it’s so far.
• Called support 3-4 times, hour waits every time, have had 4 support tickets created. All conveniently closed the next day.
• STILL HAVE NOT RECEIVED 3 phones!!!
• But our bill came on time!
  
• I’m being billed for a service I can’t use for phones I don’t have!!
• Went to a corporate store to sit there for an hour while the rep sat on hold for support, only for them to create yet another ticket.
  
  

Any help please?

VZ_cathy

Hi @Motul9k,

I'm sorry to hear about this. I understand how frustrating this can be.

As the Community undergoes backend platform updates, we recommend reaching out to one of our official support channels for any account-specific assistance listed below. Our teams are ready to support you. 

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