Unable to redeem Samsung Galaxy Tab offered with 5G Home Ultimate Plan

Question

I ordered the Verizon 5G Home Internet Ultimate Plan on 12/30/2025 which offered a free Samsung Galaxy Tab S10 FE 5G “on us” as a special gift with that plan, as highlighted in the attached original order email screenshot.  I activated my service on 1/2/2026 and am happy with it.  I was seeing a Tile on my account that said I could redeem the free Samsung Tablet offer starting on 1/16/26 (14-days after my activation date) as shown in the Jan. 4. screenshot attached. That tile disappeared  though on 1/15 and no actual redemption tile has ever appeared since on my account.  I also haven’t received the email with redemption instructions that was promised in my original order email stating that tablet redemption email would arrive 14-days after service activation.

Clearly your automated redemption system is not working, so I have no way to redeem the promised tablet offer!  I specifically chose the most expensive Ultimate plan because of the incentives offered which included the free Samsung Galaxy tablet, so expect a way to actually redeem it.

I would like the redemption email sent to me ASAP and the offer Tile posted on my account so I can redeem it.  My bill is paid and my account is in good standing, so I clearly meet all of the requirement to redeem the offer right now.

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VZ_jenn · Accepted Answer

Hi danf2026,

Thank you for reaching out. We're sorry you're having an issue redeeming your offer.

As the Community undergoes backend platform updates, we recommend reaching out to one of our official support channels for any account-specific assistance listed below. Our teams are ready to support you.

* Instagram: Instagram.com/Verizon (Pre-paid excluded)
* Facebook: Facebook.com/verizon
* X (Twitter): x.com/verizonsupport

Albrean_VZ · Accepted Answer

@danf2026 Please check your inbox

Albrean_VZ · Accepted Answer

Based on the nature of the situation, we submitted an escalation ticket that helped gather the necessary information to redeem the promotion. If anyone else experiences a similar situation with promotions, make sure to review all the promotional requirements. Once confirmed that all have been met, feel free to reach out to our team and we can look over specifics and alternatives that will allow for completion of the promotion redemption