Verizon network extender operational mode

I don't see a feature where I can change the operational mode from open to Hybrid or closed on the Web Admin page

Accepted answers

All comments

That option has been broken on the web site for several years. If you search this Forum you'll find numerous threads discussing the issue.

SynthpopAddict

Is your extender stuck in Hybrid mode? I heard of someone's extender doing that which messed something up. Tech support would be the only folks able to fix that situation. But otherwise as jav6 said, the closed mode thing hasn't worked for quite some time. If your neighbors or other people are randomly accessing your service, the only thing you can do is lower the range of the extender. I have instructions elsewhere which another forum member had provided on how to do this, if you're interested.

Fdbk

To access the Managed Access (CSG) feature for the ASK-SFE116 LTE Network Extender, it will need to be registered to your Verizon wireless account and 'In Service' where you will manage it via the My Verizon Website rather than the extender’s embedded admin web server GUI.

The feature is partially working now as Verizon’s engineers continue to fix the flow completely through newer builds.

Note: Any changes you make below will cause the extender to temporarily lose its connection after receiving a call to restart and reboot with the configuration change pushed. Wait for the extender to come back online with ‘In Service’ on the display screen before testing with your mobile device cellular connection set to LTE only. If the steps below don't work for you especially the closed mode, the only alternative left to try to help mitigate is by the Transmit Power method as indicated by the poster above.

My Verizon Wireless users:

Login at https://secure.verizon.com/signin
Scroll down to ‘Devices’ and click “Manage all devices” or in the header click ‘Account > My Devices’ > “Device overview”
From the ‘Select a device’ menu locate 'Network extender' and click on it.
Click “Edit” to the right of ‘Access type’ and a modal window would appear with 3 options to choose from. Select your [choice] and click "Continue"
For Hybrid (priority) and Closed (locked) Modes, you’ll need to either create a new list or choose an existing list:
• Select the radio button for 'Create and add to new list' and enter a [list name] and click "Continue." Next, enter your first contact* and click "Add contact." You should see a loading spinning screen and eventually see a green banner confirmation "The mobile number was successfully added to your list.” *If you don’t see the 1st contact displayed and had proceeded with adding subsequent contacts you may encounter a red banner error message “Unable to process your request at this time.” The workaround would to be click the “Extender Details” and once the page loads then click “Edit” again to the right of ‘Access list’ to bring you back to the list page which should populate the contact and allow you proceed adding more entries with a green banner message “SUCCESS” appearing for those contacts. You may have to repeat the workaround for those too.
• Select the radio button for 'Add to an existing list' and select your [list name] from the drop-down menu and click "Continue"
• To remove an existing contact from your list, click “Edit” to the right of ‘Access list’ and once the list page loads select the checkbox next to the contact you wish to remove and click “Remove Selected”. If you get a red banner error message, “Your changes cannot be saved due to system error. Please try again later.” the workaround would be to delete the entire list by clicking “Delete” beside 'Rename' and start the process all over again.
When switching between modes in the ‘Access type’ modal window there is no banner confirmation message shown on the extender details page, but the extender details page/web admin GUI should automatically update the operational mode with the change made and download the whitelist.
• In the event it becomes stuck in a mode, you can try deleting the entire access list which should revert the extender back to open mode or would need to reach out to Verizon support and have them remove the extender association off your account and add it back. The extender will then receive a call from the HeMS server to factory reset and reboot in open mode.

My Business Wireless users:

Login at https://mblogin.verizonwireless.com/account/business/signin
In the header click ‘Manage’ > Product Portals > View all’ and scroll down till you see ‘Network Extender’ then click “Go”
From the Network Extender page, click “Closed Subscriber Group” tab then “Create New”
Enter a [group name] and click “Next”
Enter a [mobile number] (up to 10 but can add more via a spreadsheet) and click “Save”
Select the checkbox next to the extender and click “Save.” A green banner confirmation will appear ‘Create CSG is successfully' and will automatically change the extender mode from Open to Hybrid.
To change to other modes from the Network Extender page, scroll down and then to the right of the extender column click the “+” and a drop-down box will appear with a “Manage” button. From there you can select the radio button for Closed or Open mode and click “Save.” A green banner confirmation will appear ‘Update is successful.'