Internet issue | packet drop | more than 6 months

abhishekn

What is the escalation path for flagging a long pending internet issue? I've a verizon phone + FIOS service for years and I'm shocked by the poor service over the last year.

I've called Verizon multiple times, troubleshoot with different agents but the problem still remains.

Issues

1. Inconsistent FIOS connection - I cant work properly from home. My connections oscilates between excellent to poor throughout the day leading to lags, extremely poor audio/video calls and connection drops
2. Streaming service lags, buffers too often
3. Inspite of paying for 1 GB plan, speedtest (OKLA) shows results in the range of 20-150 MB only!!!

Verizon has put in automation/notification about bills and how/when I should pay. But there is absolutely no proactive checks to ensure if the connections are working fine. Every time i call them, they have no background of my issue and makes me explain everything from scratch. They have no logs/history to show packet drops/loss etc.

Zippy86

I have been having the same issue and the same response. No One Cares at Verizon. My own research shows that Verizon knows about the problem and it is at the Corporate Office where the NG PON2 cards are located. They have problems with the ports on the cards, but won't replace the cards until enough ports go bad. I keep getting the run around about fixing it.