final itemized bill needed

Hello,

I require a copy of final itemized bill. Chat and phone support were not helpful and going around in circles. Additionally the link to access disconnected mobile accounts does not work as others have mentioned in previous post. VZ community agents have posted you can access history on your my verizon account with user id which I tried but I cannot see any mobile history at all which is unfair and seems as punishment from verizon for disconnecting. I was always on auto pay and paperless and disappointed verizon will make it difficult for good paying customers to access these bills. Please assist thank you.

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VZ_jenn

Hi shirleyo1,

Thank you for reaching out. As the Community undergoes backend platform updates, we recommend reaching out to one of our official support channels for any account-specific assistance listed below. Our teams are ready to support you.

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SynthpopAddict

If you go to a corporate (not 3rd party) Verizon store, the employees there can print out a paper copy of your bill. Otherwise, your last bill(s) should generate at what would have been the end of your billing cycle, were you still a customer. They get sent via snail mail. I've seen it reported elsewhere in the forums that you may receive 2 "final bills", as the first "last bill" will be for the last month of service you had. If there are device payoffs or other charges involved, those will come about 2 months after you disconnect.