My yearly credits expired, and I called the customer service team.
I was offered a new plan and several credits. I was on an older plan, as I have been with Verizon for over 15 years.
The rep had told me all credits had been approved. She even noted I would recieved offer of $20 off per line in my email, and she had already included that. She said she would call me back the following Monday to confirm with me all credits were applied. I did not hear back from the rep. A couple of days later I texted, and they told me I need to wait until closer to my billing date. So here we are, 2 weeks later. My new bill is higher than my older one. I called back. The new rep saw some notes, but did not show the credits to support the offer I was given. She did give me an adjustment, but not close to the one I had before. She said she put in a request for the $20/line credit. She did send me a link to approved the new pricing, which listed the new pricing. I did not get that for the 1st rep. I would assume they would also email you the updated plan. Who can I speak with to ensure I receive the pricing at least close to what I was offered?
