I was hung up on by representative. I need help. I've spent hours and hours since December of 2025, trying g to get my bill correct. I've had 5 different contacts and each one promised me it has been taken care of. The calls ranged anywhere from 1 hour 10 mins to the longest being 3 hours 20 mins. The last call I was transferred 3 different times and spent a considerable amount of time with each agent, and the last agent got smart with me and said, "Do you want my help or not?" He was arguing with me, abd he was incorrect. He supposedly emailed marketing and I was told someone would be calling me back regarding getting the $20.00 off per line discount for 12 months. At that point he informed me that he was giving me a one time discount of $80.00 & that brought my bill to $75.00. When I told him something is still wrong with my billing, he argued with me about a phone payment plan that was $10.00 extra a month. He kept telling me it was my new line, and I kept telling him that that was a FREE phone. He finally admitted he was wrong. I told him the $10.00 phone fee was for the upgrade on my husband's phone, but even with the $10.00 per month phone fee, the original rep told me my bill was going to be $110.00 a month, and that was after adding the 4th line. I never needed the 4th line, but the rep talked me into it by telling me my bill would go down by $10.00 a month. Since the rep continued to not listen, he asked me if there was anything more he could help with and I told him I wanted to speak with his supervisor. He asked again and I repeated to get me his supervisor. He was RUDE and next thing I know he hung up on me. I've waited until today to address this because I was SO angry. That call was over 2 hours. Now today, I still have not heard from a Verizon Marketing Rep, AND, the real burner is that the last rep who hung up on me did NOT give me the $80.00 one time credit. He either lied or took it off when he got mad at me. Since Dec 2025, I have approximately 10 hours minimum waiting on hold and talking to representatives, and now this month's bill is even worse than before they started to fix this mess. WHAT DO I DO? Who can I call at Verizon to report the rep who hung up on me? At this point if he didn't apply the $80.00 discount as promised, then I don't trust he sent an email to Marketing either. I have been a Verizon customer FOREVER, before they were Verizon, when they were Us Cellular! So to receive this kind of treatment is unacceptable. I need phone numbers or emails or any contact number someone might have so I can talk to a TOP TIER SUPERVISOR at Verizon.
