what is Verizon going to for someone that has been with Verizon for a very long time. My loyalty expires this month? Also been on a 55+ loyalty plan. Verizon does not give any veteran discount on this plan and is now taking the loyalty plan from it!
Hi russ020,
Thank you for being a part of Verizon for so long! As the Community undergoes backend platform updates, we recommend reaching out to one of our official support channels for any account-specific assistance listed below. Our teams are ready to support you.
This response is exactly the issue many of us are running into. Customers raise valid concerns about loyalty, pricing, and transparency, and the answer is to redirect them elsewhere without addressing the substance of the question.
I’ve been a Verizon customer for years as well, and over that time I’ve experienced multiple unresolved cases, disappearing “loyalty” credits, and billing changes that don’t match what was explained in-store. Most recently, after being laid off and proactively communicating financial hardship, my service was disconnected — and I was then blocked from reaching a live agent because of automation.
Telling customers to “reach out to official channels” isn’t helpful when those channels are inaccessible or repeatedly fail to resolve issues. Loyalty should mean consistency, accountability, and support — not higher bills and fewer options.
Many of us aren’t asking for special treatment — just transparency, follow-through, and a way to speak with a real person when something goes wrong.
