Verizon Support

Ameyer29

I’m sharing this for awareness because my experience with Verizon over the last 2+ years has been genuinely alarming.

I’ve had multiple open cases with Verizon with zero updates, no follow-through, and no resolution. In my most recent situation, my service was disconnected due to nonpayment after I was laid off in December. I proactively informed Verizon of my unemployment and that I’m awaiting delayed unemployment benefits (now nearly two months).

Despite communicating hardship in advance, I’ve been unable to reach a live agent because Verizon’s automated system blocks access once service is disconnected.

This has made it impossible to resolve billing issues or request hardship accommodations — something that should be standard.This has been one of the worst customer service experiences of my life, not because of a single mistake, but because of systemic failure, lack of accountability, and no communication.

I’m posting this so others are aware and so Verizon understands that these practices impact real people, especially during financial hardship. If anyone has successfully navigated escalation or resolution, I’d appreciate hearing how.

Ameyer29

I have filed a complaint with the FCC given no resolution.