I moved to Verizon (from T-Mobile) near the end of November 2025 (All On Us promo). I received an email in December that I was losing the credits on my watch lines because I made a change to my plans, but I made no changes. I've chatted with support twice, and I was assured that the credits would be added back and be on the next bill.
I've looked at my lines through the Verizon app, and now only 1 phone line shows the credit and the other 3 (1 phone and 2 watches) don't show the credits. And my bill estimate for this month is higher than it should be.
Would I make better progress in fixing this by going to a store?
