Call Logs and Messages can not display a numerical value or total size when restoring and will instead request a time frame (3 Months, 6 Months, 2 years, All) based on the timestamps in the saved messages. Messages have the additional requirement that the device must be restarted after successful completion in order to display the recovered messages.
Restoring Messages:
On the device, long press the Cloud app and a menu will appear. Tap on “App Info” icon.
Select ‘Storage’
Tap on ‘Clear Data’. Despite the warning this will not affect your saved Cloud data but only the app configuration.
Launch the Cloud App again. Tap on ‘Settings -> Actions -> Restore Content’
Allow the feature to complete scanning. This may take a few minutes depending on device and Cloud Storage size
Select Messages if not already selected, and then tap on the ‘3 month’ field to select a time frame to be restored.
Tap ‘Restore’. There will be a pop-up alert (called a ‘toast’ message) telling you the process has started.
Allow the process to complete. There will be a second toast message and a notification in your device’s drop-down notifications screen (Swipe down from the top of your screen)
Restart the device. This is needed to refresh the Message DB in the device.
Select your message app and launch.
Note that the saved messages are not visible in the Cloud app and must be restored to be seen again. Tapping on the button “View Messages” or “View Calls” will launch that app on your device and show you only what is currently on the Device.
If the above steps fail, you can email the Verizon Cloud support team (vzw.verizon.cloud@verizonwireless .com), Visit a Verizon store and file an AYS ticket or go online and submit an instabug (Luciq) for us to take a more in-depth look at the issue.
