Cash Payment

Verizon has limited me to cash only payments for my bill and for any other product/service available. If they do not remove this restriction, I will be canceling my service with them. I’ll pay whatever is owed for my device and anything else necessary to cancel my service with them and move forward AT&T. It’s ridiculous I'm at work what am supposed to do??

Accepted answers

VZ_jenn

Hi Como7515,

Thank you for reaching out here. As the Community undergoes backend platform updates, we recommend reaching out to one of our official support channels for any account-specific assistance listed below. Our teams are ready to support you.

Instagram: Instagram.com/Verizon (Pre-paid excluded)
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All comments

VZ_jenn

Hi Como7515,

Instagram: Instagram.com/Verizon (Pre-paid excluded)
Facebook: Facebook.com/verizon
X (Twitter): x.com/verizonsupport

Como7515

Can I get a direct message to have a conversation with a REAL PERSON???

VZ_jenn

Hi Como7515,

You may also visit the "Contact us" page listed below and someone will be able to address your concerns. Thank you!

SynthpopAddict

Try contacting Financial Services at 866-266-1445 to see if they can figure out why you have this restriction. But from what I've read in the forums, most of the time this block occurs if an autopay transaction is declined. Then your autopay is cancelled and you can't sign back up for autopay for 6 months. ☹️

In the meantime, there are 3rd party businesses other than Verizon stores which will accept Verizon bill payments in person. Use the link below to look up locations near you:

verizon.com/sales/stores/paymentoptions.html