Transfer

Sirjeff30

I originally signed up for postpaid service and ordered phones for 3 lines. The next day, that account was not approved. I then ordered prepaid service and phones for 3 lines. I gave the account number and pins to transfer my numbers from Boost Mobile.Phones came in yesterday and went through the setup/activation process for all 3 phones/lines.

Now, here's the problem. I can't sign in on the Verizon website or My Verizon app. It asks for a phone number, then tells me that is not a valid number. The other option is to use an account number. I never received anything beyond an order number and location code.

Now, the fun part. All 3 new phones receive calls only when wifi calling is enabled and they are connected to wifi. If wifi calling is turned off, or there is no wifi network, calls go to the old Boost Mobile phones.

HELP!

SynthpopAddict

From what you're describing, the port from Boost failed and needs to be redone. The problem may have stemmed from you originally signing up for postpaid service and things not working out there. I would get your account number from Boost and new transfer PIN(s) from them for the 3 lines in question, then contact Verizon's Porting Department at 888-844-7095 using a different phone than any of the ones you're trying to bring to Verizon. Or if there's a Verizon store nearby, one of the employees can get you set up. I recommend a corporate Verizon store and not a 3rd party one as the 3rd party stores may assess extra fees unrelated to Verizon.