Verizon charging me for a line that was never activated

how do I file a complaint have been going back and forth with customer service for literally 2 months about service for a number that was never activated that they keep charging me and telling me they are going to refund me either never do or transfer me for hours every time until I give up like they are avoiding refunding me $55 but want to keep charging me when the line was never activated.

Accepted answers

VZ_jenn

Hi Famous1783,

A live agent will need to take a look at your account. Please try the Contact Us page for further assistance. Thank you!

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SynthpopAddict

This thread is in the Prepaid forum, so I'm assuming the line in question was a prepaid account. Prepaid plans are non-refundable. Once you pay upfront for the month of service, it doesn't matter if you use the whole month or not. If, however, you are continuously being charged every month for a line you don't have anymore, then I would contact Prepaid CS at 888-294-6804 hours: 8 AM - 7 PM CST (Mon - Sat)
, 8 AM - 5 PM CST (Sun) and get them to cancel your autopay.

Famous1783

I did all that they were suppose to cancel it they never did that’s the problem they just continued to pull money from my card for a number that existed continued to tell me they would refund my money when they wernt suppose to take it and never would they would tell me they are going to then transfer to someone else. Two months back and fourth for at least 4 hours every other day for them to steal from me without authentication

SynthpopAddict

Wow. It's too bad the PM system isn't working in the forums just yet, otherwise a CSR would have messaged you. Have you tried disputing the charges with your bank? You may also want to try Escalation (Basking Ridge operational headquarters): 908-559-2001.

Famous1783

ill try that hopefully something gets figured out

VZ_jenn

Hi Famous1783,

We're sorry you've been dealing with this for so long. As the Community undergoes backend platform updates, we recommend reaching out to one of our official support channels for any account-specific assistance listed below. Our teams are ready to support you.

Facebook: Facebook.com/verizon
X (Twitter): x.com/verizonsupport

Famous1783

I did that they just transferred me as well I got nowhere with anyone I’m considering filing a dispute if we can’t make it right

VZ_jenn

Hi Famous1783,

A live agent will need to take a look at your account. Please try the Contact Us page for further assistance. Thank you!

Famous1783

I have done that almost every other day for 2 months I’m not doing it again. I’m over it. Verizon couldn’t make it right a single time. I have a post paid account and a prepaid and I’m just about to switch carriers.

tlichioveri

http://www.fcc.gov

Even though your comment seemed a bit incoherent (no offense), you should NEVER be charged a fee for something you aren't receiving or haven't received

tlichioveri

Federal Communications Commission:

fcc.gov