I'm about at my breaking point with Verizon. You never can talk to a real agent, phone bill has doubled over the years, and you get no discounts. They took away loyalty discounts, they took away paperless and automatic payments having their own individual discounts and try to only give you one smaller discount for doing both, and so on.
It's ridiculous that your phone bill costs more than your car payment, insurance, groceries, etc.
And they give better discounts/deals/prices to new customers instead of the ones who have been with Verizon for YEARS. They care more about getting new customers than taking care of the ones they have. I compared plan prices as an existing customer VS if you're a new customer, the difference was appalling. Why are existing customers having to pay more?
I've been considering switching to a different carrier because it feels like I'm throwing my money away, and for what?
My bill is around $150 for 1 phone. I have friends who use Cricket, AT&T, etc. They're bill for 2 phones is only $65.
DO BETTER VERIZON.