If you are a Verizon Wireless customer, there are three ways to cancel the Verizon Cloud paid subscription as a VZW customer:
- In the App, open ‘Settings - Delete My Account’. This will guide you through the workflow and on tapping “Confirm” your subscription is canceled. You will get a text message alerting you.
- Open your My Verizon App and remove the line item from your wireless account. Access ends on confirmation and not end of billing cycle
- Log into the My Verizon Web Portal and chat with an account representative to help you remove it from your account, or at a store location you may ask for the same assistance.
If you obtained the Unlimited Verizon Cloud through the 5G Home+ plan and are the owner, you need to use your My Verizon Access and have it removed from your Wireless Account. Any account rep can also assist you with this (Note: all member accounts will also lose their Verizon Cloud service as well). If you are a member of someone else’s Unlimited Cloud account then you may use the mobile app on your device and follow the steps outlined in #1 above.
If you have the 2TB Cloud through your FIOS plan and are the owner, then you will need to open your Fios account and remove it from your plan. Any account rep can also assist you with this (Note: all member accounts will also lose their Verizon Cloud service as well). If you are a member of someone else’s Unlimited Cloud account then you may use the mobile app on your device and follow the steps outlined in #1 above.
If you have the Verizon Cloud through the ‘Cloud for Life’ program, then you need to log into the Web Portal (https://cloudforlife.verizonwireless.com/ott/#/login) and in ‘Settings -> My Account -> my account’ scroll to the bottom and you will see the ‘Delete my Account’ option.
If the above steps fail, you can email the Verizon Cloud support team (vzw.verizon.cloud@verizonwireless .com), Visit a Verizon store and file an AYS ticket or go online and submit an instabug (Luciq) for us to take a more in-depth look at the issue.
