Trying to reach a "live" person

StarryFroggy

I've been trying to reach a "live" person this morning. I clicked the callback option on the website, only to receive a message that callback is unavailable. I called in twice and asked the bot my question, was told to hold for a "moment" and was left for over 5 minutes the first time, and 15 the second time, with just dead air on the line. I called a 3rd time and asked to speak with a person, was placed on hold, then the bot informed me customer service centers are not available. None of these gave me dates/times for when customer service would be available.

Is Verizon doing away with all customer service and hoping the bots can just placate customers with half answers?

SynthpopAddict

I've read it before in the forums that if you've been disconnected for nonpayment, then you can't get through to a live person when calling until your balance due is paid. If you have social media, try contacting Verizon via one of their social media channels.