Service

tallyboy12

no way you guys approve me for credit then I place my order then you guys take the money off my card then proceed to tell me upload my id which I did then tell me you can’t validate my identity and say you’ll refund me in 7 days how does that make sense

VZ_cathy

Hi @tallyboy12,

I'm sorry to hear about the issues that you've been experiencing.

As the Community undergoes backend platform updates, we recommend reaching out to one of our official support channels for any account-specific assistance listed below. Our teams are ready to support you. 

• Instagram: Instagram.com/Verizon (Pre-paid excluded) 
• Facebook: Facebook.com/verizon 
• X (Twitter): x.com/verizonsupport