Hi,
Why am I getting a chargeback fee? If I knew that I would have not upgraded from my iPhone 12 to the 17. I also upgraded my plan too.
Please help!!!
Hi shawnandchell55,
Thank you for your question. As the Community undergoes backend platform updates, we recommend reaching out to one of our official support channels for any account-specific assistance listed below. Our teams are ready to support you.
I'm wondering if the old phone was under a contract and when you upgraded/changed the plan, it broke the contract. Or you were trying to redeem a promotion, but weren't actually eligible. Or if the promo didn't get applied. A couple of other people have mentioned that they had better success with contacting Verizon via the social media channels mentioned.
