Calls TO Verizon Customer Showing Wrong Caller ID

MattK26

Hello, we have a customer that uses Vonage for their cloud phone system. When they make outbound calls to a Verizon customer, the wrong business name shows up on caller ID. When they call anybody else, the correct business name shows up.

Is there any way to submit a request to Verizon to fix this on their end?

VZ_jenn

Hi @MattK26,

As the Community undergoes backend platform updates, we recommend reaching out to one of our official support channels listed below. Our teams are ready to support you. Thank you.

• Instagram: Instagram.com/Verizon (Pre-paid excluded)
• Facebook: Facebook.com/verizon
• X (Twitter): x.com/verizonsupport