Updating Service Address

sjkaiser2

I have, several times, tried to update the service address on my line with no resolution. I’ve tried via the Verizon Assistant chat bot multiple times; each time the bot states that the Service Address had been updated. I’ve tried several times through the My Verizon app; each time the app states that the Service Address has been updated. I’ve tried several times via the Verizon web site; each time the web states the Service Address has been updated. Am I doing something wrong? Do I need to physically go into the store and watch someone make the update to my account and have them verify the change took in the system? This is ridiculous…

SynthpopAddict

Perhaps you need to clear the cache on your browser, and/or log out of My Verizon and then log back in to see if the changes took?

If this is regarding moving your service address for home internet service, you have to complete a Move Request. Want to say the equipment (particularly Fios equipment) is tied to the original location, so you can't just take a Fios router and go somewhere else with it.