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Former customer still being charged for Netflix – support unable to fix

taoyang1989

I ported my number out last month, but Verizon is still charging me for Netflix.

I already contacted support in January and spent almost two hours on the phone. I was told the issue was resolved, but I was charged again in February.

Today I tried to contact support again through online chat. The agent said they needed to verify my account, but they were unable to send me the verification code since I am no longer an active customer. So the issue still cannot be resolved.

I am now stuck being charged for something I cannot access or cancel. This is very frustrating. I need someone from Verizon to actually fix this and stop the billing.

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SynthpopAddict

Have you tried to login to your old My Verizon account using the User ID (not the phone number) associated with the account? I want to say the CSRs cannot cancel any perks tied to your account because only Account Owners can do that.

If you've had the Netflix subscription for a very long time, it's possible you were managing it under the old +play service, which Verizon retired, but if you still have a legacy +play account, try logging into that to see if the Netflix is in there to cancel.

taoyang1989

I tried, but it shows an empty page with the note "Your wireless account has been disconnected."

I have had my first subscription through Verizon +play since Oct 2023, and the second, ongoing one started in October 2024.

But it seems that there is no way to cancel it on my side.

SynthpopAddict

If both of these subscriptions in question are under +play, the only information I could find on the website was you need to use a different username to access your +play account since your phone number will no longer work, and that Verizon is supposed to email you instructions on how to access your +play account after canceling a Verizon mobile account. If you have any social media accounts, try contacting Verizon via one of their social media channels, as a couple of forum members reported having success resolving issues that way.

Your situation isn't unique, as I saw the same thing posted last year in these forums, and that person did manage to get a hold of someone who managed to cancel the services from +play.

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