Customer service for billing issue

bruno11

I have been dealing with these new phones since December, everytime I call on hold for at least an hour and they never fix my problem. Phones were suppost to be no charge when we got them but have been charged every month Ready to get a new provider after 25 Plus years with verizon.

VZ_jenn

Hi bruno11,

Thank you for your 25+ years with Verizon. We're sorry to hear about the issues you're having. As the Community undergoes backend platform updates, we recommend reaching out to one of our official support channels for any account-specific assistance listed below. Our teams are ready to support you.

• Instagram: Instagram.com/Verizon (Pre-paid excluded)
• Facebook: Facebook.com/verizon
• X (Twitter): x.com/verizonsupport