Connect a phone to an existing line

Question

We recently upgraded phone *****.

Unfortunately the new phone was burned up in a car accident on 01/24/2026.

WWe've got a temporary phone until insurance reimburses phone.

How can we set this up?

SynthpopAddict · Answer

Sorry to hear about your new phone being destroyed!  Hopefully the link below will help, and that the insurance will come through soon:

https://www.verizon.com/onesearch/search?q=activate%20phone&ES=shop&src=wireless

VZ_jenn · Answer

Hi @nsbyers,

I'm so sorry to hear about the accident. An agent will be happy to look into this. As the Community undergoes backend platform updates, we recommend reaching out to one of our official support channels for any account-specific assistance listed below. Our teams are ready to support you.

* Instagram: Instagram.com/Verizon (Pre-paid excluded)
* Facebook: Facebook.com/verizon
* X (Twitter): x.com/verizonsupport