I've been with Verizon for many year now, get reminding of it every time I have to contact them. I'm grateful for the acknowledgement but I feel like I'm now being let down. I've never had any issue lie this one before, and not sure if it has anything to do with the new technology introduced into today's age or what. Issues stem from trying to order a new phone for upgrade and 2 new watches (one for me and one for my son) — which is very much needed before we leave out on our trip for his spring break. Well, got the phone and watch order, then noticed and issue with the GB size on the phone i ordered within 15-30 mins contacted them and requested the phone to be cancelled (mind you couldn't call cause they apparently closed at 7 but was able to chat with someone) and they told me it would be done. Okay, fast forward next day — watch ships, all good — well so i thought, the phone ends up shipping to late that evening TOO ! Okay, no big deal — place another call back to Verizon, get AI automatic system help/response but it tells me to just simple refuse delivery to return to shipper and have the order cancel out that way. Okay, fine - still no big deal. Well, I told myself with that being processed I forgot to order my son's watch. Told myself let me go ahead and order that so everything should get here around the same time, cool — got the watch ordered. Now here's when things took a turn — DELIVERY DAY. UPS comes to delivery the package but i was not home, which no biggie, if I'm not there they'll come back the next day. Well, since I was already told to return the phone to cancel the order, I sent a notice on my UPS portal to request a return on just that ONE shipment as all of my 3 items were on 3 separate boxes. Somehow, someway.. it was requested ALL of my shipments to be returned which was not case! Okay, attempted to contact UPS — told wasn't anything they can do but try to shipper on issue. Fine, so I contact Verizon (chat convo) to express the issue and they told me no worries, they put the request in to ship the 2 watches back out to me just give it 2 days. Now here comes the downfall or it all — RTS day 02/26. Well, all items arrived back to Verizon on 02/26 but for some odd reason my account is registering as the items were delivered to me. Told myself I'm not chatting anymore this time as nothing has been getting done as promised. Spoke with a nice female, that told me she understood everything and would work very hard with me to get everything fixed. Well, call comes to and end as she stated the system needed to go thru it's process and update on the back end to correct my acct. She apologized that she couldn't get anything fixed today but told me she was going to personally be the one to follow up on my acct and was setting a call back for Monday to back sure everything got resolved. Over the days of waiting, i did see the equipment charge credits pop up pending, which was expected but said still just going to wait until Monday on her callback for a full review. Welp — her comes Monday, i made sure got off work at a decent time expecting the call back, yet to only see 6:15pm on the clock and NO CALL, not even attempt or text like any other time. So I call! Get to Josh, explain everything all over again to him now for the 3rd-5th time. He tells me yeah, everything all fine and the credit is going to be applied to the next billing cycle, blah blah blah. Yet, he still didn't understand that I'm upset i have to pay $120 for upgrade and activation fees on a phone I didn't get nor lines I'm able to use, and oh, here's another kicker — I have to pay on those line till the end of my billing cycle on top of that (they won't cancel it effective immediately for some reason and i get prorated for the time it was active)! Upset at this moment, I said fine but before i let you go can you look into this promo I've been getting sent to my email for the past month that I'm just now seeing.
