Trying to speak with a supervisor and I am on hold on the phone for 3 hours

Question

Hi Verizon— I am trying to reach a supervisor to discuss a billing issue. I have not been able to resolve it with the agents who answer the customer service line. I requested to speak with a supervisor, but I have been on hold for hours. Can a supervisor contact me, please?

SynthpopAddict · Answer

I've heard recently from a couple other forum members that they had better luck with getting issues resolved when they contacted Verizon at one of their social media channels.  With recent changes to these forums, the CSRs are unable to use the forums, but I hope that gets resolved soon.

ZombieKei · Answer

This is ridiculous, but good to know. Guess my issues will never be resolved as well.