I have no account owner on my account so I can’t port out a number

Question

Long story short, all of my cell phones on my Verizon account were moved to T-Mobile. I have an iPad and FIOS left with Verizon. Since the main cell number on my Verizon account was ported out to T-Mobile, that is why I believe I don’t have an Account Owner on my account. That is why I believe the iPad on my account is listed as an Account Member. And that is why I believe I cannot port out the iPad number to T-Mobile.

I have texted with Verizon so many times about these issues. Is there any way to fix this? It’s driving me crazy because there has to be a simple fix to the account owner problem.

SynthpopAddict · Answer

Is the iPad paid off?  If it was obtained via a promotion, then it could still be under a contract.  Or, it's "orphaned" because all the phone lines are gone from the account.  Fios is a different thing altogether.  What happens if you attempt to login to My Verizon using the User ID associated with either the mobile or the Fios account?  I'm guessing you merged the Fios with the mobile account some time ago, so it would all be in one place.

Your best bet is to contact Verizon via one of their social media channels, as a few other forum members have reported having better luck that way.  The CSRs are currently unable to use these forums due to background work still in progress.