Status of over billing on account

LaE39

phone ported off our account due to her marriage 12/2024. I requested a correction and refund to our account for the overage charged January 2025 - December 2025. I only received a credit for December 2025 which processed January 2026 bill. When will our refund be processed? Lori

VZ_jenn

Hi LaE39,

Thank you for reaching out. As the Community undergoes backend platform updates, we recommend reaching out to one of our official support channels for any account-specific assistance listed below. Our teams are ready to support you.

• Instagram: Instagram.com/Verizon (Pre-paid excluded) 
• Facebook: Facebook.com/verizon 
• X (Twitter): x.com/verizonsupport