Around December 20, 2025, four of us ordered Verizon group plan with 4 lines for $100 per month (approximately $125 including taxes), with a promotion offering a free iPhone 17 Pro for each line.
The devices were delivered in two shipments, three devices were delivered initially and the fourth device was delivered about a week later. However, even before devices were delivered, a bill of $249 was generated for only two connections.
We contacted Verizon customer service at that time. The representative informed us that the initial billing might appear incorrect and advised us not to pay the first two bills, explaining that the billing would correct itself starting from the third month. Based on this guidance, we followed the instructions and did not pay the second bill of $258.
Unfortunately, after a few days all four of our connections were disconnected due to non-payment. When we contacted customer service again, the representative asked for proof of the earlier conversation. Since the previous representative never provided any documentation, we did not have proof of that conversation.
At that point, we were asked to pay the outstanding balance immediately and were told that the excess amount would be adjusted in the following bill. To reassure us, the representative generated an estimated bill showing a charge of $1.88 for the February 23 bill cycle after adjustments.
However, instead of the promised adjustment, we received another bill for $285. When we contacted customer service again, the representative only applied a $60 credit and asked us to pay $225.
As a result of these repeated billing issues and incorrect guidance, we have paid approximately $730 for just two months of service, whereas the agreed plan cost should have been approximately $250 for two months for four lines.
For the past three months, we have been contacting Verizon support repeatedly but the billing has still not been corrected.
We kindly request the Verizon customer service to full review of our account billing history.
We hope Verizon will resolve this issue promptly. Otherwise, we will have no choice but to escalate this matter to the appropriate consumer protection authorities.
