Mailed One Time Passcode is a blank form letter

I have two Verizon services; the Home Phone Connect and Wireless Home Internet. I do not have a wireless Verizon Mobil phone, so no texting or mobile app.

I am trying to link my accounts to my online profile. I enter my account number, zip and Pin. Both accounts show up. Next step says I will be mailed a onetime passcode. I select to mail the code, I wait a week and receive a letter, but there is no code printed. thinking it is a fluke I do the same again, wait another week and again a letter comes but no code.

The letter states…

Thank you for using My Verizon

Your one time passcode is.

Once you've signed in, you'll be able to link your mobile service by:

Instructions listed.

Why is it blank? How do I get the one time passcode.

Can't chat with support because no account is linked to the online profile.

Accepted answers

VZ_jenn

Hi @CommunityUser26,

I'm sorry you're having trouble getting your one time passcode. As the Community undergoes backend platform updates, we recommend reaching out to one of our official support channels for any account-specific assistance listed below. Our teams are ready to support you.

Instagram: Instagram.com/Verizon (Pre-paid excluded)
Facebook: Facebook.com/verizon
X (Twitter): x.com/verizonsupport

All comments

VZ_jenn

Hi @CommunityUser26,

Instagram: Instagram.com/Verizon (Pre-paid excluded)
Facebook: Facebook.com/verizon
X (Twitter): x.com/verizonsupport

CommunityUser26

Another week and another blank form letter. 3 times now, three letters and three weeks waiting and expecting a code. I receive only a form letter with no code. Please explain why. If there is some issue why even offer to send the letter.

SynthpopAddict

Hi, have you tried registering your 5G Home Internet service via the link here:

https://secure.verizon.com/account/register/start

I am not sure if there is any way to register the Home Phone Connect device on My Verizon. While Home Phone Connect does run off the cell phone towers, it's designed to have a landline phone connected to it, and the landline phone isn't able to receive texts. When I searched on the website, these instructions came up with additional details for registering your account using a PC through the website:

Using the My Verizon Website:

Navigate to the My Verizon Registration page. (*note: I would have to think this is the URL I inserted above, as my search also had a button marked "Register" which took me to that link)
Select your service type: Mobile, 5G Home Internet, or Fios. (Pick 5G Home Internet.)
Enter your Verizon mobile number or account number. (Because you do not have a mobile number, put in your 5G Home Internet account number.)
Follow the steps to verify your account and create your login credentials.

What You'll Need

Your Verizon mobile number or Account Number (found on your bill or confirmation email).
Access to the device associated with the account to receive a verification code via text or email.
The Account PIN (usually a 4-digit code set up when you started service).

I would have the system send you an email, as it sounds like there's some confusion currently with it thinking you have a mobile line account instead of the home internet service.