Billing VERY confusing issue

I recently changed providers and did not receive a final bill yet. I went to the Web site web site and paid my account in full. (About $170). According to the web site site it would come due on March 17th. Today is March 10th! Just imagine my surprise when I got my mail and there was a letter from a collection agency for the SAME amount that I had just paid, that was NOT due yet, and that I had not received a bill for yet! Now I have a collection on my credit report for a bill that WAS NOT EVEN DUE. IS THIS EVEN LEGAL??

Has anyone else had any experiences like this?

Accepted answers

VZ_cathy

Hi @cloner

I'm sorry to hear about the issues you are having!!

As the Community undergoes backend platform updates, we recommend reaching out to one of our official support channels for any account-specific assistance listed below. Our teams are ready to support you.

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All comments

VZ_cathy

Hi @cloner

I'm sorry to hear about the issues you are having!!

Instagram: Instagram.com/Verizon (Pre-paid excluded)
Facebook: Facebook.com/verizon
X (Twitter): x.com/verizonsupport

cloner

I certainly hope that this post is still visible to the forum so that I can get some idea if this activity is legal and just how pervasive this is in your organization.

cloner

I've been wondering if I am helping Verizon discourage other people from changing carriers.

This is DEFINITELY NOT MY goal. I am trying to determine if this practice of putting people into collection agencies even if the account acconin question is NOT EVEN DUE yet!!!!