New s26 ultra not being ported from spectrum to verizon,any ideas why?

San5os

I ordered a Samsung phone from verizon it came fedex.I sent verizon the port code from my spectrum mobile.Its Been 3days and all I have is a 1500 dollar paperweight.I was on the phone with tech support for hours yesterday with no success.Whos at fault?Spectrum, who gave me the port code right away or verizon that cant activate an esim on a new phone?I brought my number to spectrum and it took an hour tops.I also dont have access to an account because the phone has to be activated.Crazy,who can escalate to get this done?

SynthpopAddict

Hi, you need to contact the Porting Department: 888-844-7095. What you'll need besides the transfer PIN from Spectrum is your account number from Spectrum as well as a valid ID. Porting from the smaller carriers typically takes longer, anywhere from half a day to as much as 48 hours. If the port still isn't going through, it's possible your transfer PIN expired and you'd need a new one.