Not Receiving the $200 FWA Cart VZ Gift Card Offer

Question

Hello,

I ordered Verizon 5G Home internet 12.28.25 and activated immediately. The offer included the Samsung TV (received) + the $200 FWA Cart VZ Gift Card (not received).

I Submitted the 200 Gift Card Request on 12.30.25. and received a confirmation email with an associated ID# + the following terms:

Verizon Gift Card: Offer eligible for Verizon customers, purchasing new 5G Home Ultimate or LTE Home Plus service online between 6.19.25 and 12.31.25. Must activate service within 14 days of purchase, and maintain eligible service in good standing for 45 days to receive a Verizon Gift Card. Register for the Gift Card w/in 60 days of purchase date. Gift Card emailed within 8 weeks of registration. We reserve the right to charge the amount of the Gift Card to your Verizon account if eligible service is canceled w/in 180 days. Other Gift Card terms and conditions apply. Limit 1 per account.

As of 3.12.26 the Service has been active in good standing for 74 Days +/-.

MARCH 1, 2026 I received the following email:

Hi ***

We've reviewed your submission with tracking number (removed) for the $200 FWA Cart VZ Gift Card offer.

We're having trouble processing your rebate. For more details and resubmission instructions, please go to Check My Status or Contact Us if you have any questions.

—————-  Can a Support Representative please contact me regarding redemption of the above Gift Card? I have many screenshots of the order, terms, dates, etc…. all in-compliance.Thank you!

dcvzc · Answer

Thank you for that info! Much appreciated :-)

SynthpopAddict · Answer

Hi, the CSRs aren't currently able to use these forums, due to background work still in progress.  If you have any social media, your best bet would be to contact Verizon via one of their social media channels.  If you don't have social media, you can either use live chat via My Verizon, or look up contact numbers under the "Contact Us" link at the top of the forum page.

Gift cards are sent by email from some other website, and might have landed in your spam/junk folder.  Searching the Verizon website says to do a search on your email for something from "Verizon" or "Your Wireless Rebate" (hopefully it wasn't sent some time ago and then your email client deleted the "junk email" after some time).  If you attempt to redeem the promotion twice, the second one will bounce.