I am writing to express my profound disappointment with Verizon’s recent handling of the legacy Disney/Hulu bundle. On March 6th, Verizon abruptly canceled the ad-free Hulu add-on and removed the split-billing functionality that previously allowed legacy users to pay the $5-$6 difference for Hulu Premium. Alarmingly, this service was terminated even after customers had already been billed for the current cycle.
When attempting to resolve this, I was met with a frustrating cycle of Verizon and Hulu customer service representatives passing the buck and blaming one another. Ultimately, the ability to maintain our previous arrangement has been completely removed. It is abundantly clear that this is a calculated tactic to force legacy customers onto the new, significantly more expensive plans under the guise of 'perks.'
What is most unacceptable is the complete lack of proactive communication to your customers regarding this change, coupled with the disingenuous claim from support that this is a 'known issue' being worked on. It is clearly not a technical glitch, but a deliberate policy change. I expect better transparency and respect for existing customers from a company of Verizon’s stature.
-A disappointed and regrettable customer
